RightRev Revenue Recognition

Issue: Review video for troubleshooting content
Cause: Document root causes
Resolution: Document solutions
Timestamp: Add timestamp link

VIDEO TRANSCRIPT | Recorded: 2025-12-17 | Verify against current system state

Abstract¶

RightRev revenue recognition implementation within Salesforce, covering configuration and revenue scheduling

This article was auto-generated from the video transcript. Review and enhance the content based on the full video.

Understand data architecture (orders, order summaries, subscriptions) before working with RightRev
Understand Chargent payment processing workflow before reviewing RightRev
RightRev login in 1Password - J Sikes account works; IT Support account may not be set up
RightRev syncs with Salesforce via Mulesoft (A Plusify built this integration)
Contact A Plusify for Mulesoft documentation and error logging configuration
Request error logs be pushed to dashboard for daily/weekly review
Revenue recognized monthly - membership payment spread across 12-month subscription period
Finance team logs into RightRev, reviews data, then manually enters GL summary into Sage Intacto
Uses external RightRev platform (not managed package) because AANP lacks CPQ billing
PAC donations tracked separately through RightRev due to different entity requirements

0:44 "So they did not want to pull in orders and payments and contact information and."
2:58 "So if I purchase a membership today and it's a one year membership,."
4:49 "So on a high level architecture here we are based on Salesforce Commerce Cloud."
7:47 "You also need to talk to him about that and make sure that those error logs are."
9:37 "So that's what a plus if I did so each of these tabs is an object."
11:32 "So all of this has been converted into logic on their side to pull into Mulesoft."
13:12 "We're looking at whenever the subscription record is created or updated,."
15:45 "I ended up just whenever I needed to assign somebody or create a new user."

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