Higher Logic Community Platform

VIDEO TRANSCRIPT | Recorded: 2025-12-17 | Verify against current system state

Abstract¶

Higher Logic community platform integration, covering SSO configuration, Salesforce sync, and community management features

This article was auto-generated from the video transcript. Review and enhance the content based on the full video.

Key Procedures¶

• Log into Higher Logic admin using IT Support account from 1Password
• Use Contact ID (not Person Account ID) when refreshing members in Salesforce integration
• Get Contact ID: Person Account → Show All Data → Person Contact ID field
• Be cautious with full group refreshes - each member refresh counts as an API call (259K daily limit)
• Space out large group refreshes (Network for Research, Acute Care) across multiple days
• Higher Logic works with Contact records only, not Account records
• Create base integration user permission set with "Password Never Expires" enabled
• Integration user email must go to Higher Logic (they manage the password)
• Member access via SAML SSO pulls subscription start/end dates on login
• Settings → Sync External Database for most integration management tasks
• SPG/SIG subscriptions are $20 paid communities - sync timing is critical for access

Notable Statements¶

• 1:28 "can find that information in one password. So you should be able to log in as the"
• 13:46 "Does is that making sense? Because this is really important."
• 23:41 "normally you don't want the password to expire because otherwise you're going to"
• 31:08 "latest pieces of data, so those two are the most important."
• 41:59 "Yep, I would. I would do that because you just don't"
• 53:14 "But remember Higher logic will not talk to the account object,"
• 59:50 "And that's because of their sync process that they wrote, excuse me,"
• 1:07:55 "to make sure that everything is working as as we expect, but data mapping,"

Systems & Configurations¶

Systems Mentioned¶

• Higher Logic
• Salesforce

Specific Configurations¶

Credentials/Access Mentioned¶

• Review video for credential references
• Document access requirements

Errors & Troubleshooting¶

• Issue: Review video for troubleshooting content
• Cause: Document root causes
• Resolution: Document solutions
• Timestamp: Add timestamp link

Transcript Gaps & Quality Notes¶

• Auto-generated from transcript
• Duration: 76 minutes
• Presenter: Jeff Sikes
• Review for accuracy and completeness